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Tektik® products are warranted to the original owner against manufacturing defects in the materials and workmanship of the product. This bring me-in warranty applies when the product is used under normal conditions and the purpose for which the product was designed.

• Tektik offers a Bring Me-in warranty.

• The customer needs to bring their products to the designated Tektik Authorized Service Centre.

• “Backup Buddy Bag”* is a facility provided by Tektik where customers can collect a backup buddy bag and use the bag for the period we take to assess and resolve the issue raised. For more details, please visit our website.

• The warranty covers - Tektik® Backpack: Runners, Zip, Buckle, and Stitching.

Warranty Guidelines

• This warranty covers only manufacturing defects in the materials and workmanship of the product.

When submitting a warranty claim, we need you to present your Purchase Invoice and warranty Card as a proof of purchase. The Tektik® Warranty is applicable only within the Indian subcontinent.

• Warranty is considered as void under the following scenarios:

1. Damages caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or transport damage (For eg - By airline travel).

2. Damages such as zip bursts, tearing of inner lining, or any other fabric.

3. Damages from mishandling in transit by the carrier company.

4. Repairs performed by anyone other than an authorized Repair Agent.

• The warranty period is stated on the warranty card inside the product and/or in the list of product features on our website.

• To avail a warranty service, the purchase invoice or warranty card (duly filled, signed and stamped) needs to be produced.

• The service centre will determine the warranty coverage accordingly. Under the Tektik Warranty, any repair or replacement will be assured and done at Tektik’s expense.

• Excluded warranty services are discretionary & chargeable.

• Any repair or replacement service is at the sole discretion of Tektik. 

• Manufacturing specifications are subject to change without notice. In case the product has been phased out or the spares are not available, Tektik may, at its discretion, offer an equivalent product.

• Tektik's liability for damages shall be restricted only to repair/replacement of the defective piece and, under no circumstances, shall exceed the price paid (after discounts, if any) by the customer to Tektik for the damaged piece, as stated in the purchase invoice.

• Any disputes arising out of the applicability/usage of this warranty card are subject to Mumbai jurisdiction only. 

Tektik Backpacks – 1 Year Warranty

Besides the aforesaid terms and conditions, for availing the warranty, the procedure as mentioned below also needs to be followed by the user to exercise this warranty on the product:

• To avail warranty, the customer needs to scan QR code and fill Service request form and

provide requisite details. Customer can call at +91-7506294339 or send us an email at

service@tektik.net to check on the status of the Service Request.

• The customer needs to provide below information:

- Name

- Current Address

- Contact Number

- Email

- Product Details - Buddy Bag Identification No. mentioned on the warranty card.

- Date of Purchase.

- Upload Photos of the Claimed Defect (Minimum of 3 photos to accompany the claim).

- Upload Duly Filled Warranty Card and Invoice Copy.

• Tektik reserves the right to repair or replace the defective piece as deemed suitable. In case of replacement, the defective piece shall be replaced with another piece of the same or equivalent model at Tektik's discretion.

• Tektik or its representative(s) will undertake to repair or replace the defective parts/ piece within a reasonable period of time ~ 10-15 working days and its decision as to the nature of Issue and the applicability of the warranty is final.

• In case Tektik agrees to deliver the replacement free of cost to the user to the address provided and agreed upon, the user shall be required to deliver the defective piece at his/her own expense, to receive the replacement in lieu of the defective piece, to the nearest service center location as may be informed by Tektik.

• Replacements are typically delivered within a reasonable period of time ~ 10-15 working days. However, our shipping estimates are not guaranteed. The actual delivery time depends on the carrier & shipping distance and may vary slightly.

• We are unable to ship to P.O. Boxes. All items will be shipped only to a valid address with zip codes/pin codes.

• Delivery to some remote addresses may not be possible due to the limited reach of the shipping carrier.

• The replacement order will be shipped after necessary verification has been completed.